SMS Messaging Program Terms

Operated by XperPrint LLC (d/b/a XperPrint) — Liberty, Texas, USA

1. Program description

XperPrint sends SMS text messages from +1 (888) 774-7271 to customers, technicians, and authorized requesters who have opted in through the XperPrint customer portal at portal.xperprint.com. Messages relate to managed print and field service activities, including:

Service ticket creation acknowledgements
Technician dispatch and en-route notifications
Service completion confirmations and follow-up surveys
Parts order and delivery status
Scheduled preventive maintenance reminders
Important account or contract notices

2. How you opt in

Opt-in is collected exclusively through the XperPrint web portal. There is no verbal, paper, or third-party opt-in mechanism for this program. A user opts in by:

Logging in to portal.xperprint.com with credentials provisioned by their authorized account administrator;
Opening the SMS Notifications panel in their profile;
Entering their mobile phone number;
Reviewing the on-screen disclosure (the same disclosure published on this page); and
Checking the "I agree to receive SMS messages from XperPrint LLC at the number above" checkbox and clicking Enable SMS.

The user's phone number, the timestamp of their consent, and the IP address from which consent was given are recorded by XperPrint and retained as evidence of opt-in.

3. Consent disclosure shown at opt-in

The following disclosure appears on the opt-in screen, immediately adjacent to the consent checkbox:

By checking this box and clicking Enable SMS, you agree to receive recurring SMS text messages from XperPrint LLC at the mobile number you provided, related to your service tickets, technician dispatch, parts orders, and account notices. Message frequency varies based on your service activity. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help. Consent is not a condition of any purchase. See our SMS Terms and Privacy Policy.

4. Sample messages

XperPrint: Your ticket TKT-0123 has been received and assigned to a technician. Reply STOP to opt out.

XperPrint: Your technician is en route to your location. ETA approximately 30 minutes. Reply STOP to opt out.

XperPrint: Your service ticket TKT-0123 has been completed. Reply with a 1–5 rating to share feedback. Reply STOP to opt out.

XperPrint: Your replacement toner for printer XP-1063 is scheduled to arrive tomorrow. Reply STOP to opt out.

5. Message frequency

Message frequency varies and depends on your service activity. Typical users receive between 0 and 10 messages per month. High-volume managed print customers may receive more during periods of active service.

6. Message and data rates

Message and data rates may apply. Carrier messaging rates depend on your mobile plan. XperPrint does not charge a fee for these messages.

7. Opt-out (STOP)

You can opt out of the SMS program at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message from +1 (888) 774-7271. After you opt out, XperPrint will send you one final SMS confirming that you have been removed from the program. You will not receive further SMS messages from XperPrint unless you opt in again.

You may also opt out at any time by signing in to your XperPrint portal account and toggling SMS notifications off, or by emailing support@xperprint.com.

8. Help (HELP)

For help with the SMS program, reply HELP to any message, email support@xperprint.com, or visit portal.xperprint.com.

9. Supported carriers

Compatible with major U.S. carriers including AT&T, T-Mobile, Verizon, US Cellular, and most regional carriers. Carriers are not liable for delayed or undelivered messages.

10. Privacy

Phone numbers and message content are handled per our Privacy Policy. XperPrint does not sell, rent, or share opt-in lists with third parties for marketing purposes. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes.

11. Contact

XperPrint LLC
Liberty, Texas, USA
SMS support: support@xperprint.com